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Frequently Asked Questions

This page covers frequently asked questions about offshore online casinos for US players, including topics like legality, banking, bonuses, technical issues, and responsible gambling. If you need more help, our support team is here to assist you.

Banking & Payouts

How long do withdrawals typically take?
Withdrawal times vary by payment method. Cryptocurrency payouts are usually processed faster, while bank wires and checks can take several business days. Processing times may also depend on account verification status.
Do I pay tax on gambling winnings?
Yes, gambling winnings are considered taxable income by the IRS. If your winnings exceed certain thresholds, you may receive a W-2G form. Consult a tax professional for guidance on reporting your winnings.
Why was my credit card deposit declined?
US banks often block credit card transactions related to offshore gambling due to federal regulations. If your deposit is declined, consider using alternatives like cryptocurrency, e-wallets, or ACH transfers.
What is the minimum deposit?
Minimum deposit amounts vary by casino and payment method, but typically range from $10 to $25. For more details on available deposit and withdrawal options, see our guide to [casino payment methods](/payments).

Bonuses & Promotions

What are wagering/playthrough requirements?
Wagering requirements specify how many times you must bet your bonus before withdrawing. For example, a 30x playthrough on a $100 bonus means you must wager $3,000 before cashing out any winnings from the bonus.
Can I claim a welcome bonus more than once?
No, welcome bonuses are limited to one per person, household, or IP address. Attempting to claim multiple bonuses can result in forfeiture of winnings and possible account closure.
What games count toward playthrough?
Slots usually contribute 100% toward wagering requirements, while table games and video poker often count less or may be excluded. Always check the bonus terms for specific game contributions.
Can I withdraw bonus funds directly?
Bonus funds cannot be withdrawn until you meet the playthrough requirements. Once the requirements are satisfied, any remaining bonus balance and associated winnings become eligible for withdrawal.

Technical Support

Why is geolocation failing?
Geolocation issues can occur if your device’s location services are disabled, if you’re using a VPN or proxy, or if your browser lacks the necessary permissions. Make sure location services are enabled and try disabling any VPN or proxy.
What happens if I disconnect during a game?
If you lose connection during a game, most casinos resolve the outcome server-side. When you reconnect, your balance and game state should reflect the result of the disconnected round.
Can I play on mobile?
Most offshore casinos offer mobile-optimized websites and, in some cases, dedicated iOS or Android apps. You can access games directly from your smartphone or tablet browser.
What browsers and devices are supported?
You can play on most modern browsers, including Chrome, Firefox, Safari, and Edge. Both iOS and Android devices are supported, and no download is required for browser-based play.

Responsible Gambling

How do I set deposit or time limits?
You can usually set daily, weekly, or monthly deposit and time limits in your account settings or through the Responsible Gaming menu. You can learn more about setting limits and self-exclusion by visiting our page on [responsible gambling tools](/responsible-gambling).
How do I self-exclude?
Most offshore casinos offer self-exclusion options, allowing you to take a break for a set period or permanently close your account. Look for self-exclusion or cool-off features in your account settings.
Where can I get help for problem gambling?
If you’re concerned about your gambling, support is available. Contact the National Council on Problem Gambling (NCPG) at 1-800-522-4700, or seek help from Gamblers Anonymous or Gam-Anon.
How do I know if my gambling is becoming a problem?
Warning signs include chasing losses, hiding your gambling activity, or using money needed for essentials. If you notice these behaviors, consider reaching out for support or using available responsible gambling tools.

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